Comments on: My review of Vonage and why you NEED to read this before switching to VOIP http://www.automaticmoms.com/automatic-personal-finance/my-review-of-vonage-and-why-you-need-to-read-this-before-switching-to-voip/ Automate Your Time, Money and Your Life! Mon, 23 Jan 2012 10:39:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mac http://www.automaticmoms.com/automatic-personal-finance/my-review-of-vonage-and-why-you-need-to-read-this-before-switching-to-voip/comment-page-1/#comment-3968 Mac Tue, 26 Apr 2011 09:29:40 +0000 http://www.automaticmoms.com/?p=458#comment-3968 What Carol pointed out is a major concern these days. We have also heard a lot of people complaining about Vonage's poor customer service. Moreover, they still advertise their world plan as unlimited while it is capped at 3000 minutes after which they warn you and put you on an expensive plan. What Carol could do to get out of this plan is to use significantly more than 3000 international minutes :) and they will happily return your money. We also vouched for Vonage but it seems with other options available in market Vonage must flex its marketing muscle quite a bit. Regards, Mac What Carol pointed out is a major concern these days. We have also heard a lot of people complaining about Vonage’s poor customer service. Moreover, they still advertise their world plan as unlimited while it is capped at 3000 minutes after which they warn you and put you on an expensive plan. What Carol could do to get out of this plan is to use significantly more than 3000 international minutes :) and they will happily return your money.
We also vouched for Vonage but it seems with other options available in market Vonage must flex its marketing muscle quite a bit.

Regards,
Mac

]]> By: Performance Review: Kall8 Performance Review: Kall8In Between Meals - Just another WordPress site - The biggest website design templates and design inspiration resources share center http://www.automaticmoms.com/automatic-personal-finance/my-review-of-vonage-and-why-you-need-to-read-this-before-switching-to-voip/comment-page-1/#comment-773 Performance Review: Kall8 Performance Review: Kall8In Between Meals - Just another WordPress site - The biggest website design templates and design inspiration resources share center Thu, 30 Sep 2010 10:00:27 +0000 http://www.automaticmoms.com/?p=458#comment-773 [...] My review of Vonage and why you NEED to read this before switching to VOIP [...] [...] My review of Vonage and why you NEED to read this before switching to VOIP [...]

]]> By: Carol http://www.automaticmoms.com/automatic-personal-finance/my-review-of-vonage-and-why-you-need-to-read-this-before-switching-to-voip/comment-page-1/#comment-700 Carol Sat, 31 Jul 2010 10:09:16 +0000 http://www.automaticmoms.com/?p=458#comment-700 I was totally with you on Vonage until this week when we had to cancel our service. They are not making it easy. At all. We made the huge mistake of prepaying for a year in advance and because we've passed the 45 day window, the company refuses to refund us the balance of our money, even though we've been with them for 2 years and are not bound by any first-time user agreements. They claim it's "company policy." So we are out nearly $200 because we paid for the year up front instead of month-to-month. (I'm fighting this, though because I don't understand how they are justifying taking my money.) Upon researching this after our awful customer service experience, I came upon dozens and dozens of horror stories. Interestingly enough, the first thing that popped up was an article by a former co-worker (I was managing editor for a telephony magazine several years ago, long before VoIP was something the general public knew about), so I knew it wasn't just another frustrated customer. While the service is inexpensive and generally reliable, be prepared to lose money or play excessive cancellation fees when the time comes that you have to disconnect your service. If you still want to take a chance with Vonage, do NOT prepay for they year. I was totally with you on Vonage until this week when we had to cancel our service. They are not making it easy. At all. We made the huge mistake of prepaying for a year in advance and because we’ve passed the 45 day window, the company refuses to refund us the balance of our money, even though we’ve been with them for 2 years and are not bound by any first-time user agreements. They claim it’s “company policy.” So we are out nearly $200 because we paid for the year up front instead of month-to-month. (I’m fighting this, though because I don’t understand how they are justifying taking my money.)

Upon researching this after our awful customer service experience, I came upon dozens and dozens of horror stories. Interestingly enough, the first thing that popped up was an article by a former co-worker (I was managing editor for a telephony magazine several years ago, long before VoIP was something the general public knew about), so I knew it wasn’t just another frustrated customer.

While the service is inexpensive and generally reliable, be prepared to lose money or play excessive cancellation fees when the time comes that you have to disconnect your service. If you still want to take a chance with Vonage, do NOT prepay for they year.

]]> By: Barb Friedberg http://www.automaticmoms.com/automatic-personal-finance/my-review-of-vonage-and-why-you-need-to-read-this-before-switching-to-voip/comment-page-1/#comment-656 Barb Friedberg Fri, 07 May 2010 14:37:22 +0000 http://www.automaticmoms.com/?p=458#comment-656 Jen, thanks, great post! I was just thinking about switching! Did you read my mine? Best, Barb Jen, thanks, great post! I was just thinking about switching! Did you read my mine? Best, Barb

]]> By: Jack http://www.automaticmoms.com/automatic-personal-finance/my-review-of-vonage-and-why-you-need-to-read-this-before-switching-to-voip/comment-page-1/#comment-608 Jack Thu, 18 Mar 2010 07:07:44 +0000 http://www.automaticmoms.com/?p=458#comment-608 Thanks for the great post! Thanks for the great post!

]]> By: Jen Knox http://www.automaticmoms.com/automatic-personal-finance/my-review-of-vonage-and-why-you-need-to-read-this-before-switching-to-voip/comment-page-1/#comment-565 Jen Knox Mon, 25 Jan 2010 08:26:24 +0000 http://www.automaticmoms.com/?p=458#comment-565 If you are pre-paying for one year (paying $239.99) for Vonage World the only way I can see there being additional charges would be if you called countries not covered by the plan (it covers about 60 countries) or if you called a country where calls to cellphones were not included (which there are some). All of the details are available on the Vonage website at http://www.automaticmoms.com/vonage In addition, there are a few standard fees that all phone companies charge monthly. While the service is $24.99 a month, if you count in those mandatory fees for 911 and FCC charges our bill actually comes to $33.12 each month. Hope this helps! Feel free to ask any other questions you might have! If you are pre-paying for one year (paying $239.99) for Vonage World the only way I can see there being additional charges would be if you called countries not covered by the plan (it covers about 60 countries) or if you called a country where calls to cellphones were not included (which there are some). All of the details are available on the Vonage website at http://www.automaticmoms.com/vonage

In addition, there are a few standard fees that all phone companies charge monthly. While the service is $24.99 a month, if you count in those mandatory fees for 911 and FCC charges our bill actually comes to $33.12 each month.

Hope this helps! Feel free to ask any other questions you might have!

]]> By: joe http://www.automaticmoms.com/automatic-personal-finance/my-review-of-vonage-and-why-you-need-to-read-this-before-switching-to-voip/comment-page-1/#comment-564 joe Mon, 25 Jan 2010 03:58:43 +0000 http://www.automaticmoms.com/?p=458#comment-564 after you pay the 239.99 are there any additional fees to pay that would increase the total...thanks after you pay the 239.99 are there any additional fees to pay that would increase the total…thanks

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